As a user--reserving from home was a tremendous help for me when I was
in a major metropolitan system. I borrowed books from any number of
libraries throughout the system and those were all shipped to my local
branch, where I could stop in and pick them up quickly. I wasn't a
good count for my reference desk, but I did wonders for circulation!!
It also saved me from wading through the eight shelves of books at my
branch looking for something I hadn't read before --once a week.
(many hours commuting on the subway = lots of reading) It also meant
I could request when I had time (I'm nocturnal) rather than just when
I could get to the local branch during their open hours...
I can't imagine it was that much more work--one person at each branch
probably spent x amount of time each week pulling all requests. This
could be done by student workers instead of shelving.
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