Sender: Dan Lester <[log in to unmask]>
Subject: Re: voice mail on telephone reference
To those who commented on the patrons who are unable to come to the
library, you are of course correct. However, you may have forgotten
that despite posting to the publib list, I'm an academic librarian,
and was replying regarding the policy of an ACADEMIC library. I'm
NOT necessarily suggesting that ANY public library adopt such a policy,
just reporting on "how we do it good," the most common form of
library article in the press. o-)
Although there may indeed be many public library patrons who are
homebound for some physical or economic reason, I'm willing to assume
that ALL of our patrons have the ability to get to the library,
whether physically challenged or not. After all, they get to class
in their chairs, with their canes, etc.
As to people not getting an answer for a long time, yes it happens.
Some get frustrated and then call one of the MANY other listed
numbers, including the listed number for hours, which is also an
outbound recording only. If they call another service point and
indicate they want reference, they are told the situation and asked to
try again later.
So, that is the reason for the differences...and of course they could
still be debated. o-) But I'll stop for now and let matters return
to normal on the list. Normal? In a library? Huh?
cyclops, who would dearly love to get more postcards of any of your
Dan Lester Internet: [log in to unmask]
Network Information Coordinator WWW: http://cyclops.idbsu.edu
Boise State University Library
Boise, Idaho 83725 In the kingdom of the blind, the
208-385-1235 one-eyed man is king. Erasmus. 1523